How to track and manage service requests on the Taqt dashboard

What is the role of the "Service Request" menu on the Taqt dashboard?

🛠️ The Service Request menu on app.taqt.com is designed to centralize, track, and monitor service requests triggered by users through TaqtOne devices.
It plays a critical role in optimizing the operational management of on-site issues such as cleaning, maintenance, or supply requests.

✅ 1. What is a Service Request?

An service request is generated when a user presses a button on a TaqtOne device.
Each button can be configured to represent a specific type of request, such as:

  • 🧻 Restocking supplies

  • 🧹 Cleaning

  • 🔧 Maintenance

  • ❓ Other specific needs

Each request is timestamped and geolocated based on the device’s location.


📍 2. How to access the Service Request menu ?

Steps to access:

  1. Log in to app.taqt.com

  2. Click on “Service Request” in the left-hand menu

You’ll see multiple tickets of in progress, completed, or archived requests.


🧾 3. Tracking and managing Service Requests

Each service request ticket includes:

  • Type of request

  • Date and time of the button press

  • Device location

  • Current status (In Progress / Completed/ Archived)

Managing a Service Request

  • If an alert was configured, an email or SMS will notify the team so someone can be dispatched

  • Once the service is completed, the staff can close the request using their NFC tag directly at the device

  • Tickets can also be closed manually from the portal

👉 How to assign an NFC tag ?


📊 4. Performance monitoring (Reports)

To assess how service requests are handled, use the Reports menu to analyze:

  • 🔢 Number of service requests per category

  • ⏱ Average resolution time

  • ✅ Closure rate

  • 📈 Trends in service request volume over time

👉 Access and use the Reports menu


🚨 5. Configure Service request-related alerts

You can set up alerts for key service requests events:

Available triggers

  • When a service request is created

  • When a service request is closed

Configurable actions

  • Send an email or SMS to notify teams or people of your choice

  • Automatically schedule a service in Tasks and its completion

👉Configure a service request alert


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