🛠️ The Service Request menu on app.taqt.com is designed to centralize, track, and monitor service requests triggered by users through TaqtOne devices.
It plays a critical role in optimizing the operational management of on-site issues such as cleaning, maintenance, or supply requests.
An service request is generated when a user presses a button on a TaqtOne device.
Each button can be configured to represent a specific type of request, such as:
🧻 Restocking supplies
🧹 Cleaning
🔧 Maintenance
❓ Other specific needs
Each request is timestamped and geolocated based on the device’s location.
Steps to access:
Log in to app.taqt.com
Click on “Service Request” in the left-hand menu
You’ll see multiple tickets of in progress, completed, or archived requests.
Each service request ticket includes:
Type of request
Date and time of the button press
Device location
Current status (In Progress / Completed/ Archived)
If an alert was configured, an email or SMS will notify the team so someone can be dispatched
Once the service is completed, the staff can close the request using their NFC tag directly at the device
Tickets can also be closed manually from the portal
To assess how service requests are handled, use the Reports menu to analyze:
🔢 Number of service requests per category
⏱ Average resolution time
✅ Closure rate
📈 Trends in service request volume over time
👉 Access and use the Reports menu
You can set up alerts for key service requests events:
When a service request is created
When a service request is closed
Send an email or SMS to notify teams or people of your choice
Automatically schedule a service in Tasks and its completion