The Taqt dashboard allows you to create alerts in order to be notified of various events:
Services (completed or not)
Button presses (e.g. service requests)
Satisfaction (overall satisfaction rate, dissatisfaction)
Service Requests (ticket creation or closure)
This way, you can receive notifications (email or SMS) and automatically schedule new services to efficiently manage your operations.
Get notified when a scheduled service is completed.
Be alerted if the number of completed services is too low compared to the expected frequency.
Receive alerts when a user requests a service on-site.
Get notified when the satisfaction rate drops below a certain threshold or after several presses on the "red" button.
Log in to your account on app.taqt.com.
Access the Interactions & Notifications menu.
Click on Create a new interaction.
Choose the locations (i.e. your devices) you want an alert to be associated.
The triggers will appear automatically based on your device model.
Select a trigger from the available options (e.g. Satisfaction, Button presses, etc.).
The options that appear depend on the model of the device you get (for example, some devices don't match satisfaction options as they lack smiley buttons).
For each alert, you can:
Receive a notification (email or SMS) at each trigger, once per day, or once per week (you define the frequency).
Schedule a task in the calendar (visible in the Tasks module).
Once all fields are filled in (locations, trigger, notification mode, etc.), save your alert.