Set up alerts and notifications

The Taqt dashboard allows you to create alerts in order to be notified of various events:

• Services (completed or not)

• Button presses (e.g. service requests)

• Satisfaction (overall satisfaction rate, dissatisfaction)

• Service Requests (ticket creation or closure)

This way, you can receive notifications (email or SMS) and automatically schedule new services to efficiently manage your operations.

Common use cases

• Get notified when a scheduled service is completed.

• Be alerted if the number of completed services is too low compared to the expected frequency.

• Receive alerts when a user requests a service on-site.

• Get notified when the satisfaction rate drops below a certain threshold or after several presses on the "red" button.
  

Create an alert in the Taqt Dashboard

Access the "Interactions & Notifications" menu

Log in to your account on app.taqt.com.

Access the Interactions & Notifications menu.

Click on Create a new interaction.

Select the relevant locations

Choose the locations (i.e. your devices) you want an alert to be associated.

The triggers will appear automatically based on your device model.

Choose a trigger type

Select a trigger from the available options (e.g. Satisfaction, Button presses, etc.).

The options that appear depend on the model of the device you get (for example, some devices don't match satisfaction options as they lack smiley buttons).

Define the interactions

For each alert, you can:

• Receive a notification (email or SMS) at each trigger, once per day, or once per week (you define the frequency).

• Schedule a task in the calendar (visible in the Tasks module).
  
  

Confirm the alert

Once all fields are filled in (locations, trigger, notification mode, etc.), save your alert.