Manage Service Requests with the TaqtAction device and its buttons

Service Requests Management with TaqtOne Action

🛠️ Learn how TaqtOne Action devices help you manage service requests and their resolution
TaqtOne devices customized with buttons (TaqtOne Action) allow users or staff to report an issue in just a few seconds (cleaning, supplies, maintenance, or more.)
Each button press triggers an alert, open a ticket on the dashboard, and is traceable through reports.

✅ 1. How to use TaqtOne Action (Button press vs Button press + NFC tag)

🖱 Press a button to request a service

Each button corresponds to a specific service request, such as:

  • 🧻 Need for supplies

  • 🧹 Cleaning request

  • 🔧 Maintenance request

Info
👉 Press the button that best matches the issue being reported.

🆔 Press a button + Tag with the NFC to complete the request

  1. The salary presses the same button related to the service request.

  2. The salary then uses the NFC tag to check at the center of the device (clearly dedicated area).

  3. A beep and a refresh on the screen confirm that the issue has been resolved.

Info
💡 Using Button + Badge allows the system to track what was resolved, by whom, and when.

👉 See: How to tag on a TaqtOne


📌 2. Where to view current, completed or archived requests ?

🧾 Service Request menu

All the service requested through the TaqtOne Action buttons appear in the Service Request menu.
You can view:

  • Location

  • Date

  • Type of request

  • Status (Pending, In Progress, Resolved)

👉 Understanding the Incidents module


📄 3. Reporting: Closure rates, request volumes, and more

📊 Reports menu

Access complete statistics, including:

  • Number of requests per type (cleaning, maintenance, etc.)

  • Request closure rate

  • Average resolution time

  • Comparison by site or over time

Reports can be exported as PDF or scheduled for automatic delivery.

👉 Access the Reports


🚨 4. Automatic alerts so you never miss a request

Set up alerts to react quickly to new or unresolved service requests.

🔔 Trigger Options

  • Button press (1 press = instant alert and ticket creation)

  • Repeated/cumulative presses on the same button (e.g., 3 "maintenance" presses = alert)

  • No action taken after X hours

⚙️ Configurable Actions

  • Send an email or SMS to a manager or team (or anyone else)

  • Automatically create a scheduled service task

👉 How to configure alerts