Service Requests Management with TaqtOne Action
๐ ๏ธ Learn how TaqtOne Action devices help you manage service requests and their resolution
TaqtOne devices customized with buttons (TaqtOne Action) allow users or staff to report an issue in just a few seconds (cleaning, supplies, maintenance, or more.)
Each button press triggers an alert, open a ticket on the dashboard, and is traceable through reports.
โ 1. How to use TaqtOne Action (Button press vs Button press + NFC tag)
๐ฑ Press a button to request a service
Each button corresponds to a specific service request, such as:
๐งป Need for supplies
๐งน Cleaning request
๐ง Maintenance request
๐ Press a button + Tag with the NFC to complete the request
The salary presses the same button related to the service request.
The salary then uses the NFC tag to check at the center of the device (clearly dedicated area).
A beep and a refresh on the screen confirm that the issue has been resolved.
๐ See: How to tag on a TaqtOne
๐ 2. Where to view current, completed or archived requests ?
๐งพ Service Request menu
All the service requested through the TaqtOne Action buttons appear in the Service Request menu.
You can view:
Location
Date
Type of request
Status (Pending, In Progress, Resolved)
๐ Understanding the Incidents module
๐ 3. Reporting: Closure rates, request volumes, and more
๐ Reports menu
Access complete statistics, including:
Number of requests per type (cleaning, maintenance, etc.)
Request closure rate
Average resolution time
Comparison by site or over time
Reports can be exported as PDF or scheduled for automatic delivery.
๐ Access the Reports
๐จ 4. Automatic alerts so you never miss a request
Set up alerts to react quickly to new or unresolved service requests.
๐ Trigger Options
Button press (1 press = instant alert and ticket creation)
Repeated/cumulative presses on the same button (e.g., 3 "maintenance" presses = alert)
No action taken after X hours
โ๏ธ Configurable Actions
Send an email or SMS to a manager or team (or anyone else)
Automatically create a scheduled service task
Try Ubiqod
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