😊 Learn how the TaqtOne Smile device helps you capture real-time user satisfaction
TaqtOne Smiley devices are designed to collect simple and effective user feedback on a service or space. With their intuitive smiley button interface, they allow users to submit satisfaction votes instantly. These votes are visible in a short time on the portal app.taqt.com.

✅ 1. Using the TaqtOne Smiley device

The device includes 3 smiley buttons:

• 😊 Satisfied

• 😐 Neutral

• 😞 Dissatisfied

Users can press a button at any point during their visit.

In parallel, the screen displays the latest staff check-ins, providing transparency on service frequency.

Touchless mode

The three buttons work in "no-touch" mode, activated at a distance of about 2 cm.
A blinking LED confirms that the vote has been registered.

👉 More about TaqtOne buttons

📊 2. Monitor satisfaction data

Satisfaction data from TaqtOne Smile devices can be observed in three menus of the Taqt dashboard:

📌 Tasks

• Check whether a service was completed and when

• Useful to cross-check feedback with service delivery (e.g., following a low satisfaction vote)

👉 Access the Interventions module

📌 Data menu

• See each vote, including:

  • Date and time

  • Device ID and location

  • Number of presses per time period

👉 Access the Data module

📌 Reports menu

• Generate detailed satisfaction reports:

  • Overall satisfaction rates by day/week/month

  • Trend analysis by location or project

  • Comparisons across different areas or timeframes

👉 Access the Reports menu

⬇️ 3. Export feedback data

You can export data from two menus:

📥 From the Data 

• Filter by vote type, time period, device, or location

• Click “Export data” to download in Excel format

👉Export data

📥 From the Reports 

• Select "Satisfaction" as the report type

• Choose the relevant locations and survey

• Select a view (daily / weekly / monthly / yearly)

• Export to PDF or schedule automatic report delivery

👉 Generate a satisfaction report

🚨 4. Receive alerts for satisfaction issues

Alerts help you respond quickly to drops in perceived quality.

📍 Available Triggers

• Satisfaction rate below a defined threshold (e.g., under 70% by default)

• Multiple consecutive presses on the "Dissatisfied" button (e.g., 5 in a row by default)

📩 Available Actions

• Send a notification (email / SMS)

• Automatically schedule an on-site intervention

👉 Set up a satisfaction alert