😊 Learn how the TaqtOne Smile device helps you capture real-time user satisfaction
TaqtOne Smile devices are designed to collect simple and effective user feedback on a service or space. With their intuitive smiley button interface, they allow users to submit satisfaction votes instantly. These votes are visible in a short time on the portal app.taqt.com.
The device includes 3 smiley buttons:
😊 Satisfied
😐 Neutral
😞 Dissatisfied
Users can press a button at any point during their visit.
In parallel, the screen displays the latest staff check-ins, providing transparency on service frequency.
The three buttons work in "no-touch" mode, activated at a distance of about 2 cm.
A blinking LED confirms that the vote has been registered.
Satisfaction data from TaqtOne Smile devices can be observed in three menus of the Taqt dashboard:
Check whether a service was completed and when
Useful to cross-check feedback with service delivery (e.g., following a low satisfaction vote)
👉 Access the Interventions module
See each vote, including:
Date and time
Device ID and location
Number of presses per time period
Generate detailed satisfaction reports:
Overall satisfaction rates by day/week/month
Trend analysis by location or project
Comparisons across different areas or timeframes
You can export data from two menus:
Filter by vote type, time period, device, or location
Click “Export data” to download in Excel format
Select "Satisfaction" as the report type
Choose the relevant locations and survey
Select a view (daily / weekly / monthly / yearly)
Export to PDF or schedule automatic report delivery
👉 Generate a satisfaction report
Alerts help you respond quickly to drops in perceived quality.
Satisfaction rate below a defined threshold (e.g., under 70% by default)
Multiple consecutive presses on the "Dissatisfied" button (e.g., 5 in a row by default)
Send a notification (email / SMS)
Automatically schedule an on-site intervention