My staff check on the device but I can't see the data, what should I do?
If your staff check on a TaqtOne but it doesn't appear on the dashboard, several reasons may explain the missing data.
Here are the most common explanations and the steps you should take to sort it out.
1. 🪪 The NFC tag used is not recognized by the portal
Issue:
The NFC tag used is an external one that has never been registered in your Taqt environment.
Consequences:
-
The device detects the event but it is not identified as “valid”
-
No data appears in the Reports or Taks menus
What to do:
-
Identify the NFC tag used by your staff member(s)
-
Go to the Users & Teams section→ Badges tab
-
Get the NFC validated through the three grey dots at the end of the line and optionally assign it to a user
👉 How to identify and assign an NFC tag ?
2. 📶 Data is not yet available
Issue:
The device is working properly but the data has not yet been sent to the dashboard.
Standard delay:
-
Data usually appears within lass than 15 minutes
-
Depending on signal strength or configuration, delays may be longer
What to do:
-
Check the Data menu again after a short wait
-
If nothing appears after 1 hour, check the device status (see next section)
-
If no data appears after 24 hours, contact our support team
3. 🔋 The device is not functioning properly
Issue:
The NFC tag was presented but the TaqtOne failed to detect or register the event.
Symptoms:
-
No screen refresh
-
No blinking LED
Checks to perform:
-
Make sure the device is powered and connected (batteries in good condition)
-
Check if the screen is responsive and not frozen
-
If needed, restart the device using the provided magnet and test badging again
👉 Check TaqtOne status
👉 Restart or reset a TaqtOne
👉Replace TaqtOne batteries
4. ❌ Incorrect NFC use
Issue:
The staff think they check correctly but the action was incomplete or incorrect.
Common mistakes:
-
NFC moved too quickly across the reader
-
NFC not placed on the center of the detection area
-
Button pressed instead of using an NFC
-
NFC reversed or defective
Best practices to remind your staff members:
-
Present the NFC flat against the center of the reader for 1–2 seconds
-
Wait for visual or sound confirmation (screenrefresh and message, LED flash, etc.)
-
Avoid waving or tapping the NFC too fast
✅ Summary: What should you check?
| Check | Explanation | Recommended Action |
|---|---|---|
| Unrecognized NFC | External or unregistered NFC | Validate the NFC in the portal |
| Sync delay | Data not yet uploaded | Wait or check again in the Data |
| Inactive device | Low battery or hardware issue | Replace batteries and/or restart the device |
| Incorrect usage | Improper NFC use or gesture | Remind the people of proper usage |
Try Ubiqod
Related Articles
How to label or assign an NFC Tag on Taqt ?
Learn how to identify an NFC Tag and associate it with a name or label in the Taqt dashboard, to display clearer data in your reports. Give a name to your NFC tags and/or Link Them to Staff Members The NFC tags provided with your TaqtOne devices can ...How to be sure a service has been completed ?
✅ Easily verify whether a service has been completed, whether scheduled (within a scheduled time slot) or unscheduled (on-site check-in or following a service request). The Taqt portal offers two key menus to track service activity: Tasks and Data. ...How to use custom views to improve data analysis
?️?️ Use custom views for smarter data tracking and analysis The Taqt dashboard continuously collects valuable data, including staff checks, service requests, satisfaction scores, device status, and so on. To make the most of this information, ...Why is my TaqtOne no longer sending data?
If your TaqtOne device no longer sends data to the dashboard, the issue may stem from technical or logistical causes. This guide will help you identify the source of the issue and restore proper operation. ? 1. The device has no battery power ...How to export Data from your TaqtOne Devices ?
Learn how to export and analyze the data collected by your TaqtOne devices using the Taqt application: discover in which menus, how to use filters, where and how to export, and all key information to help you monitor staff and device status. Where ...