Why isn’t my TaqtOne sending data anymore?

Why is my TaqtOne no longer sending data?

If your TaqtOne device no longer sends data to the dashboard, the issue may stem from technical or logistical causes.
This guide will help you identify the source of the issue and restore proper operation.

🛑 1. The device has no battery power

Symptoms:

  • The screen seems switched off

  • No LED is blinking

  • NFC tags or button presses trigger no reaction

Checks:

  • Ensure the device is powered with 6 AA Energizer Ultimate Lithium batteries, correctly inserted

  • Restart the device using the magnet 
    👉 How to restart a TaqtOne


📶 2. Poor network signal

Symptoms:

  • The screen is on and the device responds to NFC checks and/or button presses...

  • ...But no data appears on the Taqt portal

This means the device is working but cannot send the collected data.

Possible reasons:

  • Weak network coverage in the area (e.g., basement, closed technical room)

  • The device was moved to an area with poor connectivity

  • Physical obstacles (metallic walls, furniture) are disrupting the signal

Checks:

  • Open the Devices menu

  • Research the “Last message received” and “Signal strength” details

  • Compare with other TaqtOne devices on-site; if others are working, the issue is likely location-specific

🕓 3. Data is stored and waiting for transmission

When the network is temporarily unavailable, the device stores data in memory and sends it once the connection is restored.

What to do:

  • If the device is powered, wait a few hours

  • If data still hasn’t appeared after 24 hours, restart the device with the magnet

  • If the issue persists, contact our support team at support@taqt.com

🔧 4. Recent technical intervention or handling

Common cases:

  • The device was removed or relocated without proper reinstallation

  • The batteries were replaced with an incorrect model or poorly connected

  • The device was dropped or hit, damaging internal components

What to check:

  • Ensure the device is properly mounted and fixed in place

  • Restart it with the magnet and double-check the batteries (model, polarity, placement)

  • In the dashboard, check the last data received to determine if it aligns with recent handling

🧠 Summary of : What to check ?

Possible issueRecommended action
🔋 Bad or improperly inserted batteries     Replace with AA Energizer Ultimate Lithium and check battery contact points
🚫 Device is unresponsiveRestart using the magnet and/or replace batteries
📡 Weak signalCheck latest data received in the Devices menu and relocate the device if needed
🕓 Data stored and pendingWait or restart manually to force data transmission
🔧 Improper handlingCheck installation, restart the device and review last registered activity

📎 Useful Links