On the portal app.taqt.com, each TaqtOne device is assigned a status that reflects its current operational state. These statuses help users monitor their devices in real time, quickly detect anomalies and simplify maintenance and field interventions.

🟢 Connected

Definition:
The TaqtOne is correctly installed, fully operational, and actively communicating with the portal. It has been recently used (checks, button press, etc.).

Typical situations:

• Staff have used the device within the last 48 hours

• Data appears properly on the portal

Good to know:
This is the ideal status. ✅ No action is needed.

🟡 Inactive

Definition:
The device is connected to the network but has shown no activity for more than 48 hours.

Common causes:

• Site is infrequently visited (e.g., once a week/month)

• Temporary staff absence or team changes

• Salary forgot to tag

What to do:

• Check onsite if the device is still in use

• If not, consider repositioning it or reminding staff to use it
  

🔴 Disconnected

Definition:
The device is no longer communicating with the portal.

Possible causes:

• Low or nNo more battery (AA batteries)

• Poor network signal (e.g., technical room, basement)

• Vandalism or physical damage

• The device was never installed

Troubleshooting steps:

1. Check network coverage at the site

2. Restart the device using the magnet

3. Verify battery level and replace with Energizer Ultimate Lithium AA batteries if needed
   

4. If the issue persists, contact support: support@taqt.com
   

📦 Provisioned

Definition:
The TaqtOne has been delivered but not yet installed or activated on-site. It has not yet been assigned to a location in the dashboard.

Next steps:

• Install the device at its intended location

• Assign it to a location in the dashboard
  👉 How to activate your TaqtOne

🛠 Active (Initializing)

Definition:
The device has been configured and assigned to a location. It is in the process of initializing or sending its first data.

Transition duration:
This status can last up to 24 hours, after which the device will automatically update to Connected or Disconnected based on its actual behavior.

What to do:

• Wait until the next day to check if the status has updated
  

💡 Best Practices

• After installation, test the device using an NFC tag or press a button to help it transition to "Connected"

• Regularly monitor device statuses in the Devices menu to keep your fleet under control