What do the different TaqtOne statuses mean on the dashboard?
On the portal app.taqt.com, each TaqtOne device is assigned a status that reflects its current operational state. These statuses help users monitor their devices in real time, quickly detect anomalies and simplify maintenance and field interventions.
🟢 Connected
Definition:
The TaqtOne is correctly installed, fully operational, and actively communicating with the portal. It has been recently used (checks, button press, etc.).
Typical situations:
-
Staff have used the device within the last 48 hours
-
Data appears properly on the portal
Good to know:
This is the ideal status. ✅ No action is needed.
🟡 Inactive
Definition:
The device is connected to the network but has shown no activity for more than 48 hours.
Common causes:
-
Site is infrequently visited (e.g., once a week/month)
-
Temporary staff absence or team changes
-
Salary forgot to tag
What to do:
-
Check onsite if the device is still in use
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If not, consider repositioning it or reminding staff to use it
🔴 Disconnected
Definition:
The device is no longer communicating with the portal.
Possible causes:
-
Low or nNo more battery (AA batteries)
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Poor network signal (e.g., technical room, basement)
-
Vandalism or physical damage
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The device was never installed
Troubleshooting steps:
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Check network coverage at the site
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Restart the device using the magnet
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Verify battery level and replace with Energizer Ultimate Lithium AA batteries if needed
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If the issue persists, contact support: support@taqt.com
📦 Provisioned
Definition:
The TaqtOne has been delivered but not yet installed or activated on-site. It has not yet been assigned to a location in the dashboard.
Next steps:
-
Install the device at its intended location
-
Assign it to a location in the dashboard
👉 How to activate your TaqtOne
🛠Active (Initializing)
Definition:
The device has been configured and assigned to a location. It is in the process of initializing or sending its first data.
Transition duration:
This status can last up to 24 hours, after which the device will automatically update to Connected or Disconnected based on its actual behavior.
What to do:
-
Wait until the next day to check if the status has updated
💡 Best Practices
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After installation, test the device using an NFC tag or press a button to help it transition to "Connected"
-
Regularly monitor device statuses in the Devices menu to keep your fleet under control
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