What to do if your TaqtOne device is disconnected ?

What to do if your TaqtOne is disconnected ?

When a TaqtOne appears as “Disconnected” on app.taqt.com, it means the device is no longer sending data to the portal.
This status can be explained by anything from low batteries to poor network coverage.

Follow this step-by-step guide to identify the issue and restore full connectivity.

1️⃣ Identify the affected device

  1. Go to the Devices menu in the Taqt portal:

  2. Research the device with the status Disconnected using either its IMEI or the location name.

2️⃣ Restart the device

Restarting the device resolves most disconnection issues.

With the provided magnet:

  • Place the magnet on the top-right side of the device.

  • Move it back and forth for a few seconds.

  • A blinking LED and a refreshed screen indicate that the reboot was successful.

👉 How to restart a TaqtOne

3️⃣ Check the batteries

If the device doesn’t respond:

  • Open the casing using the Allen key provided.

  • Remove all 6 batteries, wait 30 seconds, then reinsert them with the correct polarity.

  • If it still doesn't work, replace the batteries with AA Energizer Ultimate Lithium (L91) models.

👉 How to replace the batteries

4️⃣ Test the network connectivity

Check the physical location of the device:

  • Avoid technical rooms, basements, or areas with thick walls that block signals.

  • Prefer installation near openings (e.g., doors or windows).

  • Poor signal quality can prevent the TaqtOne from connecting to the network.

5️⃣ Wait for a new keep alive signal

If all checks are okay, the TaqtOne should automatically send a “keep alive” signal during the night (usually between 4 a.m. and 5 a.m.).

This signal will appear on the dashboard if the batteries are working and the restart was successful.

6️⃣ Contact support if the problem persists

If the device is still disconnected after completing all the steps:

📞 +33 (0)1 80 91 98 67
📧 support@taqt.com

Please provide:

  • The TaqtOne ID (IMEI)

  • Its location on site

  • A brief description of the issues and the steps already done 


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