Main alert triggers

Below are the alert triggers available along with their specific configuration options.

I. Tasks tracking (Completed and missed services)

This trigger allows to:

• Receive a notification when a service is completed, or

• Get notified when a task is missed (whether it was scheduled or not)

Trigger : Choose whether you want to be notified for completed and/or missed services
Service type : Select the service to monitor (cleaning, maintenance, etc.)
Notification frequency : Decide if the alert should be sent after each occurrence, daily, or weekly
Automatic scheduling : A new service can automatically be added to your Taqt calendar if one alert is triggered (meaning the service was missed)

Special case: Missed Task

Two types of missed task can be set:

• Unscheduled: You define an expected visit frequency (e.g. 2 services in the morning between 6 AM and 12 PM). If no visit is recorded during that time, an alert is triggered.

• Scheduled: You define a time slot in the Tasks section. The alert will be triggered either:

  • After the time slot ends

  • Or X minutes/hours after the time slot begins
    

II. Button press threshold

You can monitor a specific button (e.g. consumables, cleaning, etc.) :

Button selection : Choose which button to monitor (only one per alert)
Threshold setting : Define the number of presses required to trigger the alert
Action : Notification or automatic service scheduled, triggered either immediately, daily, or weekly

III. Satisfaction

Satisfaction alerts are linked to the satisfaction rate recorded by the device:

• Satisfaction threshold (e.g. 70%): the alert is triggered if the satisfaction rate falls below this value

• Dissatisfied presses: the alert is triggered if the device records several consecutive presses on the red/ bad button

Note: The satisfaction threshold and the number of presses can be adjusted only upon request at support@taqt.com

IV. Service request reporting

For devices with service request buttons:

• A button press = one ticket gets opened in the Service Request section

• You can be alerted when:

  • A service is requested(ticket opened)

  • An service is completed (ticket closed)

Select the type of service request you wish to track (e.g. maintenance, cleaning, etc.)