I’m not receiving Taqt alerts : What should I do?
📫 No Taqt alerts received
Taqt alerts are designed to automatically inform you of important events or issues, such as missed service, cleaning requests, or drops in customer satisfaction.
If you’re not receiving alerts, there are a few simple things you can check.
🔍 1. The alert hasn’t been created or is inactive
First, make sure the alert exists and is active in the system.
Check the following:
Go to the Interactions & Notifications menu.
Find the relevant alert in the list.
Verify if:
The alert exists (if your research doesn’t return anything, the alert may not have been created yet).
The alert is disabled.
The trigger conditions are not correctly set (time slots, thresholds, locations, etc.).
Heads-up: An alert will not be sent if its trigger conditions are not met.👤 2. You’re Not on the Recipient List
Even if the alert is set up correctly, you won’t receive it unless your email address or phone number has been added as a recipient.
Here’s what to do:
Find and open the alert’s settings page.
Check the Recipients section.
If your email isn’t listed, add it.
Good to know: You can add multiple recipients to a single alert with no limit.📧 3. Emails Are Going to Spam or Junk
Sometimes, Taqt alerts may be filtered by your inbox settings.
Try this:
Check your “Spam” or “Junk” folder.
If you see Taqt alerts there, mark them as Not Spam or Trusted Sender.
Tip : For work emails, you can also ask your IT department to whitelist the Taqt domain if needed.📬 4. The alert is set to summary mode
Some alerts are configured to be sent as daily or weekly summaries instead of in real time.
If that’s the case, it’s normal not to receive instant notifications.
To check:
Open the alert in the Interactions & Notifications menu.
Look at what you want the interaction to do:
Immediate notification (for each event),
Daily email,
Weekly email.
Adjust these settings if necessary.
🧠 Summary: Key Things to Check
| Issue | Solution |
|---|---|
| ❌ The alert doesn’t exist or is inactive | Activate or create the alert |
| 👤 You’re not on the recipient list | Add your email address |
| 📤 Emails are going to spam | Check spam/junk folders and mark as safe |
| 🕒 Delivery frequency isn’t right | Change the settings to immediate delivery |
📎 Useful Links
Try Ubiqod
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