Why am I receiving error emails about connectors?
Introduction
This article explains why you may receive error emails related to dispatchs and how to resolve the issue quickly.
Why are these emails sent?
When a tracker (TaqtOne, SafeQod, QR code, etc.) is linked to one or more dispatchs, each piece of data received is automatically sent through these dispatches.
Dispatches are used to transmit data to third-party software.
In some cases, this transmission may fail due to technical reasons, for example:
The destination software is temporarily unavailable
The dispatch is misconfigured
A change has been made on the third-party side (API key, URL, permissions, etc.)
Ubiqod behavior in case of an error
When data transmission fails:
A first error email is sent immediately
It specifies the dispatch involved
If no action is taken:
A reminder email is sent the following Monday
It indicates that data can be replayed
What should you do?
If you are using a self-service dispatch
You configured the dispatch yourself:
Check the dispatch configuration
Fix the identified issue (authentication, URL, settings, etc.)
Replay the data once the issue is resolved
If you are working with a software partner
The dispatch is managed by a third-party provider:
Contact your software provider
Share the error email you received
If you are using Ubiqod View
Contact Taqt support
Key takeaways
Error emails indicate a data transmission issue with a third-party software
Your data is not lost: it is stored for 45 days
An action is required to fix the issue and replay the data
Try Ubiqod
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