Introduction

This article explains why you may receive error emails related to dispatchs and how to resolve the issue quickly.

Why are these emails sent?

When a tracker (TaqtOne, SafeQod, QR code, etc.) is linked to one or more dispatchs, each piece of data received is automatically sent through these dispatches.

Dispatches are used to transmit data to third-party software.

In some cases, this transmission may fail due to technical reasons, for example:

• The destination software is temporarily unavailable

• The dispatch is misconfigured

• A change has been made on the third-party side (API key, URL, permissions, etc.)

Ubiqod behavior in case of an error

When data transmission fails:

• A first error email is sent immediately

  • It specifies the dispatch involved

• If no action is taken:

  • A reminder email is sent the following Monday

  • It indicates that data can be replayed

  • Data is stored for 45 days
    

What should you do?

If you are using a self-service dispatch

You configured the dispatch yourself:

• Check the dispatch configuration

• Fix the identified issue (authentication, URL, settings, etc.)

• Replay the data once the issue is resolved

If you are working with a software partner

The dispatch is managed by a third-party provider:

• Contact your software provider

• Share the error email you received

If you are using Ubiqod View

• Contact Taqt support

Key takeaways

• Error emails indicate a data transmission issue with a third-party software

• Your data is not lost: it is stored for 45 days

• An action is required to fix the issue and replay the data